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Crash

The app crashes — how do I report it?

Via Profile → Help & Support → Report a bug — we automatically receive the crash report.

Send a bug report

  1. Profile → Help & Support → Report a bug.
  2. Choose a category (bug, UI issue, suggestion, …).
  3. Describe the problem in your own words.
  4. Optional: attach a screenshot.
  5. Tap Send.

What we receive automatically

  • Sentry crash reports (anonymized) — we can see where the app crashed without you doing anything else.
  • App version, device type, Android/iOS version.

What we do NOT receive

  • Your entries or photos (unless you explicitly include them in your report).
  • Personal identification beyond your user ID.

Reply

With Premium, you’ll usually get a reply within 24–48h. Free users receive bundled replies about common issues by email.